General Terms and Conditions

General Terms and Conditions of Vloerverwarmingservice.nl, trade name and part of Profitherm24.de, located in Vlagtwedde.

  1. General

    1.1 These General Terms and Conditions apply to all offers made by Vloerverwarmingservice.nl. The conditions are accessible to everyone and are published on the website of Vloerverwarmingservice.nl. We will be happy to send you a written copy on request. 1.2 By placing an order, you agree to the terms of delivery and payment. Vloerverwarmingservice.nl reserves the right to change its terms of delivery and/or payment after the expiry of the term. 1.3 Unless otherwise agreed in writing, Vloerverwarmingservice.nl does not recognize the general or specific terms and conditions or provisions of third parties. 1.4 Vloerverwarmingservice.nl guarantees that the delivered product complies with the conditions and meets the specifications stated in the offer.

  2. Delivery

    2.1 Delivery shall be made while stocks last. 2.2 Within the framework of the Distance Selling Regulations, Vloerverwarmingservice.nl will process and dispatch orders placed and paid for on working days before 15:00 on the same day. If this is not possible (due to lack of stock or unavailability), or if there are delays for other reasons, or if an order cannot or can only partially be executed, the consumer will receive a notification as soon as possible and in this case has the right to cancel the order without costs and reminder. 2.3 Vloerverwarmingservice.nl’s obligation to deliver will be fulfilled as soon as the goods delivered by Vloerverwarmingservice.nl have been offered to the Buyer, unless proven otherwise. In the case of home delivery, the carrier’s report of refusal of acceptance shall constitute full proof of the offer to deliver. 2.4 All deadlines stated on the website are approximate. No rights can therefore be derived from the deadlines mentioned.

  3. Prices

    3.1 The prices will not be increased during the term of the offer, unless legal measures make this necessary or the manufacturer carries out interim price increases. 3.2 All prices on the website are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. 3.3 All prices on the website are in EURO and include 21% VAT.

  4. Withdrawal period / right of withdrawal

    4.1 In the case of a consumer agreement pursuant to the Distance Selling Act (Article 7:5 BW), the Buyer has the right to return (part of) the delivered goods within a period of 14 days without giving reasons. This period begins from the date on which the ordered goods were delivered. If the buyer does not return the delivered goods to Vloerverwarmingservice.nl within this period, the purchase is concluded. The buyer is obliged to report this in writing to Vloerverwarmingservice.nl within 14 days of delivery before returning them. The buyer must prove that the delivered goods were returned on time, e.g. by providing proof of postal delivery. The goods must be returned in their original packaging (including accessories and corresponding documentation) and in as-new condition. If the goods have been used, damaged or otherwise impaired by the buyer, the right of withdrawal under this paragraph shall lapse. Subject to the above, Vloerverwarmingservice.nl will refund the buyer the full purchase amount, including the calculated shipping costs, within 14 days of proper receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the buyer. 4.2 The right of withdrawal referred to in the previous paragraph only applies to the goods delivered and in no case extends to services such as telephone contracts of the (mobile) network operators offered by Vloerverwarmingservice.nl. For the latter services, where Vloerverwarmingservice.nl acts only as an intermediary or agent, the general terms and conditions of the network operators mentioned apply. 4.3 The right of withdrawal does not apply to:

  • Services whose performance has begun with the consumer’s consent before the expiry of 14 days.
  • Goods or services whose price depends on fluctuations in the financial market over which the supplier has no influence.
  • Goods made to the consumer’s specifications, such as custom-made or made-to-order items, or which have a distinctly personal character.

  1. Data management

    5.1 When you place an order with Vloerverwarmingservice.nl, your details will be added to the customer list of Vloerverwarmingservice.nl. Vloerverwarmingservice.nl complies with the Data Protection Act and does not pass on your data to third parties. 5.2 Vloerverwarmingservice.nl respects the privacy of the users of the website and treats your personal data confidentially. 5.3 Vloerverwarmingservice.nl occasionally uses a mailing list. Each e-mail contains the option to unsubscribe from this list.

  2. Guarantee

    6.1 Vloerverwarmingservice.nl guarantees that the products delivered by it meet the requirements of usability, reliability and durability as reasonably intended by the parties to the purchase agreement. 6.2 The warranty period of Vloerverwarmingservice.nl corresponds to the manufacturer’s warranty period. However, Vloerverwarmingservice.nl is not responsible for the final suitability of the goods for each individual application by the buyer, nor for any advice on the use or application of the goods. 6.3 The Buyer is obliged to inspect the delivered goods immediately upon receipt. If the delivered item turns out to be incorrect, defective or incomplete, the buyer must (before returning it to Vloerverwarmingservice.nl) immediately report these defects to Vloerverwarmingservice.nl in writing. Any defects or incorrectly delivered goods must and can be reported in writing to Vloerverwarmingservice.nl no later than 2 months after delivery. The goods must be returned in their original packaging (including accessories and corresponding documentation) and in as-new condition. Use after defects have been discovered, damage after defects have been discovered, encumbrance and/or resale after defects have been discovered will result in the complete loss of the right to complain and return. 6.4 If Vloerverwarmingservice.nl considers the Buyer’s complaints to be well-founded, Vloerverwarmingservice.nl shall, at its discretion, either replace the delivered goods free of charge or make a written arrangement with the Buyer regarding compensation, whereby Vloerverwarmingservice.nl’s liability and thus the amount of compensation shall always be limited to a maximum of the invoice amount of the goods in question. Any liability of Vloerverwarmingservice.nl for other forms of damage, including additional compensation in any form whatsoever, compensation for indirect or consequential damage or damage due to loss of profit, is excluded. 6.5 Vloerverwarmingservice.nl is not liable for damage caused by intentional or grossly negligent acts of non-executive employees. 6.6 This warranty does not apply if: A) and as long as the buyer is in default vis-à-vis Vloerverwarmingservice.nl; B) the buyer has repaired and/or processed the delivered goods himself or has them repaired and/or processed by third parties. C) the delivered goods have been exposed to abnormal conditions or otherwise handled improperly or contrary to the instructions of Vloerverwarmingservice.nl and/or the instructions for use on the packaging; D) the defectiveness is due in whole or in part to regulations issued or to be issued by the government with regard to the type or quality of the materials used.

  3. Offers

    7.1 Offers are non-binding unless otherwise stated. 7.2 If the Buyer accepts a non-binding offer, Vloerverwarmingservice.nl reserves the right to revoke or deviate from the offer within 3 working days of receipt of this acceptance. 7.3 Verbal promises are only binding on Vloerverwarmingservice.nl if they have been expressly confirmed in writing. 7.4 Offers from Vloerverwarmingservice.nl do not automatically apply to repeat orders. 7.5 Vloerverwarmingservice.nl is not bound by its offer if the Buyer should have realized that the offer or part of it contained obvious mistakes or typographical errors. 7.6 Additions, amendments and/or further agreements shall only be effective if they have been agreed in writing.

  4. Agreement

    8.1 An agreement between Vloerverwarmingservice.nl and a customer is concluded after an order has been checked for feasibility by Vloerverwarmingservice.nl. 8.2 Vloerverwarmingservice.nl reserves the right not to accept orders or commissions without giving reasons or to accept them only on condition that delivery is made cash on delivery or after advance payment.

  5. Images and specifications

    9.1 All images; photos, drawings, etc.; as well as information on weights, dimensions, colors, label images, etc. on the website of Vloerverwarmingservice.nl are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement.

  6. Force majeure

    10.1 Vloerverwarmingservice.nl is not liable if its obligations cannot be fulfilled due to force majeure. 10.2 Force majeure is deemed to be any external cause or any circumstance that should not reasonably lie within its sphere of risk. Delays or service failures caused by our suppliers, disruptions in the Internet, disruptions in the power supply, disruptions in e-mail traffic as well as disruptions or changes in technology supplied by third parties, transport problems, strikes, government measures, delivery delays, failures of suppliers and/or manufacturers of Vloerverwarmingservice.nl as well as of auxiliary persons, illness of employees, defects in auxiliary or transport means are expressly considered force majeure. 10.3 In the event of force majeure, Vloerverwarmingservice.nl reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part or to demand that the content of the agreement be changed in such a way that execution remains possible. In no event shall Vloerverwarmingservice.nl be liable to pay any penalties or damages. 10.4 If Vloerverwarmingservice.nl has already partially fulfilled its obligations or can only partially fulfill its obligations in the event of force majeure, it is entitled to invoice the part already delivered or deliverable separately and the buyer is obliged to pay this invoice as if it were a separate agreement. However, this does not apply if the part already delivered or deliverable has no independent value.

  7. Liability

    11.1 Vloerverwarmingservice.nl is not liable for damage caused by improper use of the products to vehicles or other objects. Read the instructions on the packaging and/or consult our website before use.

  8. Retention of title

    12.1 The ownership of all goods sold and delivered by Vloerverwarmingservice.nl to the Buyer shall remain with Vloerverwarmingservice.nl as long as the Buyer has not fulfilled the claims of Vloerverwarmingservice.nl under the agreement or previous or subsequent similar agreements, as long as the buyer has not yet fulfilled the performances made or to be made under these or similar agreements and as long as the buyer has not yet fulfilled the claims of Vloerverwarmingservice.nl for breach of its obligations, including claims for penalties, interest and costs, all as provided for in Article 3:92 BW. 12.2 The goods delivered by Vloerverwarmingservice.nl that are subject to retention of title may only be resold in the normal course of business and may never be used as a means of payment. 12.3 The Buyer is not entitled to pledge or otherwise encumber the goods subject to retention of title. 12.4 The Buyer hereby unconditionally and irrevocably grants Vloerverwarmingservice.nl or a third party appointed by Vloerverwarmingservice.nl permission to enter all places where its property is located in all cases in which Vloerverwarmingservice.nl wishes to exercise its property rights and to take these things there. 12.5 If third parties seize the goods delivered subject to retention of title or wish to establish or assert rights thereto, the Buyer shall be obliged to inform Vloerverwarmingservice.nl thereof as soon as can reasonably be expected. 12.6 The Buyer undertakes to insure the goods delivered subject to retention of title and to insure them against fire, explosion and water damage and theft and to present the policy of this insurance for inspection at the request of Vloerverwarmingservice.nl.

  9. Applicable law/competent court

    13.1 Dutch law shall apply to all contracts. 13.2 Disputes arising from an agreement between Vloerverwarmingservice.nl and the Buyer that cannot be resolved by mutual agreement will be settled by the competent court in the judicial district of Groningen, unless Vloerverwarmingservice.nl prefers to submit the difference to the competent court in the Buyer’s place of residence, and with the exception of disputes that fall within the jurisdiction of the District Court.

Version valid from February 1, 2022.